Blogs

How to Update Your ICT, Billing, and Care Plans Before the 1 October Personal Care Change
From 1 October 2026, an important funding change under the Support at Home Program will affect how you manage personal care services. While the way you deliver care will remain the same, the way you administer participant contributions will not. For many providers, this means reviewing ICT systems, billing processes,

Support at Home in Rural Australia: How Thin Markets Funding Supports Service Delivery
Delivering aged care in rural and remote areas has never been simple. Long travel distances, smaller populations and higher operating costs can make it difficult for providers to deliver consistent, high-quality services while remaining financially sustainable. On 3 July 2026, the Australian Government announced more than $311 million for Round

Independence Services vs. Clinical Supports: The Personal Care Reclassification Breakdown
The aged care sector is preparing for one of the most significant funding changes under the Support at Home program. From 1 October 2026, personal care services will officially move from the Independence Services contribution category to the Clinical Supports contribution category, aligning with the broader reforms introduced under the

How Providers Can Prepare Following the Delay of Support at Home Price Caps
The Australian Government announced in May 2026 that the introduction of Support at Home price caps, originally scheduled to commence on 1 July 2026, has been paused. While this decision removes immediate pricing restrictions for providers, it does not reduce regulatory oversight. Instead, the government has introduced a range of

New Consumer Protection Rules Under Support at Home
Older Australians now have stronger safeguards over how they are charged for care. In May 2026, the government introduced updated consumer protection Support at Home measures designed to improve pricing transparency, strengthen accountability, and protect participants from unreasonable or unclear costs. These changes sit under the broader Support at Home

What the Reclassification of Personal Care Means for Providers
Australia’s aged care sector will undergo another major shift on 1 October 2026. Under the Support at Home reforms, personal care services will move into a fully government-funded clinical care category for eligible participants. For providers, this change goes far beyond removing participant fees. It affects how you classify services,

Understanding the ‘No Worse Off Principle’ Under Support at Home
Australia’s aged care sector is in the middle of a significant shift, with the transition from Home Care Packages (HCP) to the new Support at Home program forming a key part of broader reform. For providers, this change goes beyond funding structures as it reshapes how services are priced, delivered,

Your Guide to the Code of Conduct in Aged Care
Australia’s aged care system has now entered a new regulatory era. With the Aged Care Act 2024 in effect since November 2025, Support at Home Providers are operating under stricter oversight, clearer obligations, and a rights-based framework that places older people at the centre of care delivery. At the core

How to Prepare Your Organisation for IAT-Based Client Assessments
Australia’s aged care sector is undergoing a significant shift with the rollout of the Support at Home Program. At the centre of this reform is the integrated assessment tool, now the standard for determining client eligibility, funding levels, and service needs. For providers, this marks more than a procedural change.
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