Blogs

How Providers Can Prepare Following the Delay of Support at Home Price Caps
The Australian Government announced in May 2026 that the introduction of Support at Home price caps, originally scheduled to commence on 1 July 2026, has been paused. While this decision removes immediate pricing restrictions for providers, it does not reduce regulatory oversight. Instead, the government has introduced a range of

New Consumer Protection Rules Under Support at Home
Older Australians now have stronger safeguards over how they are charged for care. In May 2026, the government introduced updated consumer protection Support at Home measures designed to improve pricing transparency, strengthen accountability, and protect participants from unreasonable or unclear costs. These changes sit under the broader Support at Home

What the Reclassification of Personal Care Means for Providers
Australia’s aged care sector will undergo another major shift on 1 October 2026. Under the Support at Home reforms, personal care services will move into a fully government-funded clinical care category for eligible participants. For providers, this change goes far beyond removing participant fees. It affects how you classify services,

Understanding the ‘No Worse Off Principle’ Under Support at Home
Australia’s aged care sector is in the middle of a significant shift, with the transition from Home Care Packages (HCP) to the new Support at Home program forming a key part of broader reform. For providers, this change goes beyond funding structures as it reshapes how services are priced, delivered,

Your Guide to the Code of Conduct in Aged Care
Australia’s aged care system has now entered a new regulatory era. With the Aged Care Act 2024 in effect since November 2025, Support at Home Providers are operating under stricter oversight, clearer obligations, and a rights-based framework that places older people at the centre of care delivery. At the core

How to Prepare Your Organisation for IAT-Based Client Assessments
Australia’s aged care sector is undergoing a significant shift with the rollout of the Support at Home Program. At the centre of this reform is the integrated assessment tool, now the standard for determining client eligibility, funding levels, and service needs. For providers, this marks more than a procedural change.

Algorithm vs Clinical Judgement: What It Means for Your Clients
The rollout of the Support at Home Program introduced a major shift in how care needs are assessed. At the centre of this change is the Integrated Assessment Tool (IAT), an algorithm-driven system designed to determine eligibility and funding levels. However, this system is now under growing scrutiny. Recent reporting

Why Providers Are Struggling Under Support at Home (And What to Do About It)
The Support at Home Program may have officially launched, but the system is already showing signs of strain. What was intended to simplify and improve in-home aged care is, in practice, creating new layers of complexity for providers. Recent developments highlighted in industry reporting point to growing concern. Federal politicians

What Triggers a Banning Order? Aged Care Standards Australia Explained for Providers
Understanding aged care banning orders is essential for providers who want to maintain safe, compliant services. These orders help protect residents by preventing unsuitable individuals from working in aged care and ensuring providers remain aligned with Australia’s aged care standards. Since the Aged Care Act reforms took effect in November
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