Charter of Aged Care Rights
Note: The Charter came into effect from 1 July 2019 and applies to all aged care recipients of the HCP Program. The Charter consists of 14 individual consumer rights featured below:
- safe and high quality care and services
- be treated with dignity and respect
- have my identity, culture and diversity valued and supported
- live without abuse and neglect
- be informed about my care and services in a way I understand
- access all information about myself, including information about my rights, care and services
- have control over and make choices about my care, and personal and social life, including where the choices involve personal risk
- have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
- my independence
- be listened to and understood
- have a person of my choice, including an aged care advocate, support me or speak on my behalf
- complain free from reprisal, and to have my complaints dealt with fairly and promptly
- personal privacy and to have my personal information protected
- exercise my rights without it adversely affecting the way I am treated
What responsibilities do I have as an approved provider?
Approved providers must understand and comply with a range of provider responsibilities specified in the Act and associated legislation.
- the quality of care they provide
- user rights for the people to whom the care is provided
- accountability for the care that is provided, and the basic suitability of their key personnel
- pricing accountability for what they charge care recipients
Approved providers must not act in a way that is inconsistent with the Charter. Providers also have responsibilities, in relation to the Charter to:
Approved providers must understand and comply with a range of provider responsibilities specified in the Act and associated legislation.
- Give the care recipient a copy of the Charter signed by a staff member of the provider.
- Give the care recipient information about their rights under the Charter.
- Assist the care recipient to understand their rights under the Charter.
- Ensure the care recipient, or their authorised representative, is given a reasonable opportunity to sign a copy of the Charter.
- Keep a record of the Charter given to the care recipient, which includes the:
(a) signature of a staff member of the provider
(b) date on which the provider gave the care recipient a copy of the Charter
(c)date on which the provider gave the care recipient (or their authorised representative) a reasonable opportunity to sign the Charter
(d) care recipient’s (or authorised representative) signature (if they choose to sign)
(e) full name of the care recipient (and authorised representative, if applicable)
“Providers must offer all care recipients the choice to sign the Charter. They are not required to sign and can receive care and services if they choose not to sign. By asking the care recipient to sign, it provides them with an opportunity to acknowledge that their provider has given them a copy of the Charter 25 HCP Program Operational Manual”
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