Blogs

Consumer Protection Support at Home Updates for Providers

New Consumer Protection Rules Under Support at Home

Older Australians now have stronger safeguards over how they are charged for care. In May 2026, the government introduced updated consumer protection Support at Home measures designed to improve pricing transparency, strengthen accountability, and protect participants from unreasonable or unclear costs. These changes sit under the broader Support at Home

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Government Funded Aged Care Facilities: 2026 Reform Changes

What the Reclassification of Personal Care Means for Providers

Australia’s aged care sector will undergo another major shift on 1 October 2026. Under the Support at Home reforms, personal care services will move into a fully government-funded clinical care category for eligible participants. For providers, this change goes far beyond removing participant fees. It affects how you classify services,

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Stay Compliant with the Aged Care Code of Conduct

Your Guide to the Code of Conduct in Aged Care

Australia’s aged care system has now entered a new regulatory era. With the Aged Care Act 2024 in effect since November 2025, Support at Home Providers are operating under stricter oversight, clearer obligations, and a rights-based framework that places older people at the centre of care delivery. At the core

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Prepare for the Integrated Assessment Tool in Aged Care

How to Prepare Your Organisation for IAT-Based Client Assessments

Australia’s aged care sector is undergoing a significant shift with the rollout of the Support at Home Program. At the centre of this reform is the integrated assessment tool, now the standard for determining client eligibility, funding levels, and service needs. For providers, this marks more than a procedural change.

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Aged Care Assessment: Algorithm vs Clinical Care

Algorithm vs Clinical Judgement: What It Means for Your Clients

The rollout of the Support at Home Program introduced a major shift in how care needs are assessed. At the centre of this change is the Integrated Assessment Tool (IAT), an algorithm-driven system designed to determine eligibility and funding levels. However, this system is now under growing scrutiny. Recent reporting

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