The Australian Government’s New Support at Home program, launching in July 2025, will significantly reshape in-home aged care. It will replace the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs, with the Commonwealth Home Support Programme (CHSP) set to transition no earlier than 2027. This reform aims to provide better-targeted funding, improved service coordination, and greater support to help older Australians live independently at home for longer.
For aged care providers, these changes bring both challenges and opportunities. The shift to a more integrated system means adapting to new funding structures, compliance requirements, and service delivery models. Providers will need to rethink their approach to aged care, ensuring they meet new regulatory standards while continuing to deliver high-quality, personalised support.
Key Features of the Support at Home Program
A Consolidated Approach
The Support at Home program overview highlights a major shift in aged care services by replacing multiple existing schemes, including Home Care Packages (HCP) and Short-Term Restorative Care (STRC). This streamlined approach reduces complexity for both providers and older Australians, ensuring a more efficient and accessible system. By consolidating services under one framework, the program aims to improve care coordination and remove administrative burdens.
New Funding Model
Under the new aged care act and Support at Home program update, funding will be customised to meet individual requirements instead of being based on standard package tiers. The updated model presents a versatile budget framework, with financial support totaling $78,000 each year. This guarantees that older Australians get the appropriate care tailored to their individual needs, facilitating enhanced customisation and adaptability as their requirements evolve over time.
Expanded Restorative Care
A significant enhancement in the program is the expansion of short-term restorative care from 8 weeks to 12 weeks. This adjustment gives older Australians extra time to heal from illness or injury, decreasing the chances of entering long-term residential care prematurely. The extended time frame enables a more thorough approach to rehabilitation, fostering improved health results and increased independence at home.
Emphasis on Home Modifications & Assistive Technology
The initiative emphasises enhancing home safety by boosting financial resources for home alterations and supportive devices. This signifies that elderly Australians can utilise resources like handrails, ramps, smart monitoring tools, and other crucial aids to improve their mobility and safety. By focusing on these enhancements, the program aids people in staying in their residences longer while minimising the chances of falls and hospital admissions.
Simplified Assessment Process
Obtaining aged care assistance will be easier with a newly integrated assessment system. This method eliminates the existing multi-step process, simplifying navigation for older Australians to access appropriate care without unwarranted delays. The efficient evaluation guarantees that people are paired with suitable services more effectively, lessening wait periods and administrative complications for providers.
What This Means for Aged Care Providers
Adapting to New Funding Structures
With the introduction of a flexible funding model, aged care providers will need to adjust their service offerings to align with individualised budget allocations. Unlike the previous fixed-tiered system, funding under the Support at Home program is based on specific care needs, meaning providers must develop more adaptable service models. This shift presents an opportunity to enhance client-centred care while optimising resource management.
Regulatory Compliance & Registration
Aged care providers must register under the updated framework, ensuring compliance with stricter quality and safety standards. The new aged care act and Support at Home program update places greater emphasis on accountability, meaning providers will need to demonstrate adherence to improved care standards, reporting requirements, and workforce qualifications. Preparing for these regulatory changes early will help ensure a smooth transition and continued service delivery.
Service Delivery Adjustments
The shift towards a more holistic care model means providers will need to expand their service offerings beyond traditional in-home care. In addition to clinical support, there will be an increased focus on social, rehabilitative, and assistive care. This may require providers to collaborate with allied health professionals, technology providers, and community support networks to deliver a well-rounded care experience that meets evolving client needs.
Workforce Training & Readiness
Aged care staff will need additional training to meet the new program’s expectations for personalised and high-quality care. Upskilling in areas such as restorative care, dementia support, and assistive technology will be essential. Providers who invest in workforce readiness will not only ensure compliance but also improve service quality, staff retention, and overall client satisfaction.
By adapting to the New Support at Home program, aged care providers can turn regulatory shifts into opportunities to refine their services, enhance care quality, and better support older Australians in maintaining independence at home.
Navigating the Registration Process
Transitioning to the New Support at Home program may seem complex, but with the right guidance, aged care providers can navigate the process smoothly. At SAH Consulting, we specialise in helping providers understand and meet the new regulatory requirements with confidence. Our expert team ensures that your organisation is well-prepared to operate under the updated framework, minimising stress and delays.
Why Partner with SAH Consulting?
Clarity in Regulatory Requirements
Understanding new compliance standards can be overwhelming. We simplify complex regulations, ensuring providers know exactly what is required to meet the updated framework.
Comprehensive Application Support
A well-prepared registration application reduces the risk of rejection or delays. We help you compile accurate and complete documentation, increasing the likelihood of a smooth approval process.
Policy & Procedure Development
Compliance goes beyond registration—it requires strong policies and efficient operational procedures. We assist in developing documentation that meets regulatory standards while improving daily operations.
Proactive Problem-Solving
If challenges arise during registration, we’re here to help. Our team provides expert guidance to address compliance concerns, ensuring you stay on track.
Minimising Delays
A streamlined application process saves time and resources. With our structured approach, we help providers submit their applications efficiently, reducing waiting times and allowing them to focus on delivering quality care.
With SAH Consulting as your partner, you can feel confident in your ability to meet the new requirements and continue providing high-quality aged care services. Let us handle the complexities so you can focus on what matters most—supporting older Australians.
Final Thoughts
The transition to the New Support at Home program marks a significant shift in aged care services. With streamlined funding, an expanded focus on restorative care, and improved access to home modifications, these changes present both challenges and opportunities for providers. Staying informed and proactive will be key to ensuring a smooth transition and maintaining high-quality care for older Australians.
As Support at Home 2025 approaches, aged care providers should start preparing now—adapting service models, ensuring compliance, and equipping staff with the necessary training. Navigating these changes doesn’t have to be overwhelming. With expert support, providers can confidently embrace the new system and enhance their services.
For personalised guidance and seamless registration, reach out to SAH Consulting today—we’re here to support you every step of the way.