Australia’s aged care industry is changing. With more older people needing care, there is a stronger focus on providing high-quality services that respect their dignity, choices, and needs. The government has introduced new Strengthened Aged Care Quality Standards to ensure older Australians receive the best care possible. These standards will start in July 2025 and replace the old ones, making care simpler, safer, and more person-centred.
For aged care providers, these changes are important. Aligning with the new standards is not just about following rules—it’s about improving care quality and building trust with residents and their families. Providers must focus on areas like clinical care, food and nutrition, and governance to meet these standards. This is especially important for those submitting an aged care provider application, as compliance with the new standards will be a key requirement.
This article will explain how providers can improve their services while meeting the new standards. We will cover practical tips and strategies to help providers deliver better care, stay compliant, and prepare for the future of aged care in Australia.
Strengthened Quality Standards: Key Areas for Improvement
The Strengthened Aged Care Quality Standards, introduced by the aged care Australian government, focus on seven key areas to improve care for older Australians. These standards aim to make care safer, more respectful, and tailored to individual needs. Below are the key areas and how providers can meet them.
1. Prioritising Person-Centred Care (Standard 1: The Person)
Person-centred care involves treating elderly individuals with dignity, respect, and cultural sensitivity. Providers should uphold residents’ autonomy, selections, and preferences, even when those selections entail certain risks. This concept is referred to as “dignity of risk.”
For this to occur, employees need training in diversity and inclusion. This guarantees that care is fair and honours each individual’s background, regardless of whether they belong to Indigenous communities, culturally diverse groups, or have specific requirements such as dementia or disabilities. By concentrating on the person, providers can foster a feeling of security, independence, and well-being for residents.
2. Strengthening Governance and Leadership (Standard 2: The Organisation)
Effective leadership is essential for providing high-quality care. Providers need to establish transparent governance systems to guarantee safety and quality. This entails having an authoritative group that establishes priorities and fosters a culture of excellence.
Planning for the workforce is equally essential. Providers should educate their personnel to be competent, compassionate, and attentive to input. By investing in personnel and management, providers can guarantee reliable, top-notch care for every resident.
3. Enhancing Care and Service Delivery (Standard 3: The Care and Services)
Efficient care begins with accurate evaluation and strategising. Providers need to collaborate closely with residents and their families to grasp their needs and preferences. Effective communication is vital to guarantee that everyone understands the same information.
Digital tools can assist in enhancing the efficiency of care management. For instance, utilising software to monitor prescriptions or streamline services can enhance productivity and minimise mistakes. By concentrating on these aspects, healthcare providers can offer care that is customised and efficient.
4. Creating a Safe and Supportive Environment (Standard 4: The Environment)
The physical surroundings significantly influence the quality of care. Facilities should be tidy, secure, and reachable. This involves keeping equipment in good condition and preventing infections by implementing effective infection control practices.
The design is also important. Environments ought to encourage wellness and social interaction. For instance, providing cosy shared spaces for residents to meet fosters a feeling of community and connection.
5. Delivering High-Quality Clinical Care (Standard 5: Clinical Care)
Under the new standards, clinical care is given the highest priority. Providers are tasked with offering safe, efficient, and well-organised care. This entails overseeing medications, delivering wound care, and assisting residents with ongoing conditions like diabetes or heart disease.
Regular staff training is essential to uphold high standards. Keeping teams informed about the newest clinical practices guarantees residents obtain the highest quality of care. Emphasising clinical excellence not only boosts health results but also improves the overall quality of life for residents.
6. Prioritising Food and Nutrition (Standard 6: Food and Nutrition)
Food is essential for enhancing the quality of life for residents. Providers must deliver meals that are both nutritious and enjoyable, customised to meet individual preferences. This involves providing for specific dietary requirements, like texture-altered meals for individuals who have challenges with swallowing.
Equally important is training personnel in meal planning and food safety. An effectively handled dining experience makes residents feel appreciated and content, enhancing their overall wellness.
7. Building a Strong Residential Community (Standard 7: The Residential Community)
Aged care homes ought to resemble genuine homes for their residents. Providers must establish settings that make residents feel secure, connected, and valued. Providing significant activities, like hobbies, cultural events, or community gatherings, keeps residents involved and satisfied.
Establishing solid connections among residents, personnel, and the broader community is equally important. A feeling of belonging and connection enhances joy and enriches the overall living experience for residents.
Introducing the Support at Home Program
The Support at Home Program represents a significant change in Australia’s elderly care framework. Beginning on 1 July 2025, it will take the place of the current Home Care Packages and Short-Term Restorative Care Programme. The Commonwealth Home Support Programme (CHSP) will shift to the new program by July 1, 2027. This transition seeks to establish a more straightforward, equitable system that assists older Australians in maintaining their independence at home for an extended period.
For providers, registering for government-funded aged care services is essential to secure funding and maintain high-quality care. The new program introduces updated payment arrangements and assessment tools, such as the Integrated Assessment Tool, to streamline access to services. These changes will help providers deliver better care while adapting to the evolving needs of older Australians.
SAH Consulting: Your Registration Partner
At SAH Consulting, we specialise in helping aged care providers navigate aged care provider registration in Australia. Our team provides expert guidance to ensure your business meets all compliance requirements under the new Support at Home Program.
We understand that your focus is on delivering exceptional care. That’s why we handle the complexities of registration, allowing you to concentrate on what matters most—your residents. From preparing your aged care provider application to ensuring a seamless transition to the new program, we’re here to help you maximise available funding and stay ahead in the aged care sector.
With SAH Consulting as your partner, you can confidently adapt to the changes and continue providing high-quality care to older Australians.
Final Thoughts
Aligning with the Strengthened Aged Care Quality Standards is crucial for providers aiming to deliver high-quality, person-centred care. These standards ensure that older Australians receive safe, respectful, and tailored services that meet their unique needs. By focusing on areas like clinical care, governance, and food and nutrition, providers can not only meet regulatory requirements but also enhance the well-being of their residents.
To stay ahead in this evolving landscape, it’s essential to act now. SAH Consulting is here to guide you through the aged care provider application process, ensuring a smooth transition to the new program. Register early with our expert support to maximise funding opportunities and continue delivering exceptional care.