Support at Home provider · Australia Wide
We’ll introduce you to one of our trusted aged care providers.
We work with trusted aged care providers across Australia who may be a good fit for you.
We’ll help find a provider that suits your needs and preferences, and then guide you through the next steps and make the introduction.
- Australia wide
24/7
Phone support
3
Funded categrories
Multilingual
Care teams
Quality care that comes to you, in the safety and comfort of your own home
The right aged care support can help you continue living safely, comfortably and independently in your own home.
Through our network of independent aged care providers, we help older people find suitable Support at Home services, including Clinical Care, Independence and Everyday Living.
We listen to what you need, explain the process clearly and help connect you with a provider that may be right for you, without pressure to make a decision quickly.
Support at Home provider · Sydney & NSW
Care that comes to you, so home stays home.
Care Home On Wheels delivers person-centred home care under the Australian Government’s Support at Home program — across all three funded categories: Clinical Care, Independence and Everyday Living. We listen first, explain clearly, and never pressure you to decide quickly.
- No pressure, no obligation. Available 24 hours a day, 7 days a week.
24/7
Phone support
3
Funded categrories
Multilingual
Care teams
Our home care services
Support at home,
based on what you need
The Support at Home program can provide a range of services to help you live safely, independently and comfortably in your own home.
The services available to you will depend on your assessment, approval and individual support plan. We can help you understand the types of support that may be available and connect you with an independent aged care provider that may be suitable for your needs, preferences and circumstances.
Clinical Care
Clinical care provides health and clinical support in your home when it is included in your approved support plan.
Depending on your needs, this may include:
- Nursing care and health monitoring
- Medication support
- Wound care
- Support with chronic health conditions
- Physiotherapy
- Occupational therapy
- Other allied health services
- Care coordination and management
Independence
Independence services are designed to help you remain active, connected and involved in your everyday life.
Depending on your approved support plan, support may include:
- Personal care and assistance with daily activities
- Mobility support
- Respite support for family and carers
- Transport assistance
- Social and community participation
- Assistive technology
- Home modifications
The aim is to support your independence and help you remain in control of the way you live at home.
Everyday Living
Everyday Living services can provide practical assistance around the home, helping you maintain a safe, comfortable and manageable living environment.
Depending on your approved support plan, this may include:
- Domestic assistance, including cleaning and laundry
- Meal preparation and assistance with nutrition
- Shopping and everyday errands
- Light household tasks
- Basic home maintenance
- Light gardening and outdoor maintenance
Other Support at Home Services
Depending on your circumstances and eligibility, additional Support at Home pathways may also be available, including:
- Restorative Care
- Assistive Technology
- Home Modifications
- End-of-Life Pathway
Your eligibility, funding arrangements and available services will depend on your individual circumstances and current government requirements.
Important update: from 1 October 2026, personal care services are expected to be fully government funded with no out-of-pocket cost if approved in your support plan. Government rules and rates can change — always confirm the current details with My Aged Care.
Helping you find the right provider
You do not have to navigate the process alone.
We work with independent aged care providers across Australia and can help facilitate an introduction to a provider that we believe may be a suitable fit based on your needs, preferences and circumstances.
We will explain the process clearly, help you understand your options and support you through the introduction.
There is no pressure to make a decision quickly. The choice of provider remains yours.
- Care that comes to you, so home stays home.
How it works
From first contact to finding a suitable provider
Finding the right support at home does not have to be complicated.
We listen to what you need, explain the process clearly and help connect you with an independent aged care provider that may be suitable for you.
You remain in control throughout the process.
01
Contact us
Call, email or request a callback.
You can contact us yourself, or a family member or representative can contact us on your behalf where appropriate.
We start by listening and understanding what you are looking for.
02
Tell us what you need
Tell us as much or as little as you feel comfortable sharing.
This may include the type of support you are looking for, your daily routines, clinical needs, location, language or cultural preferences, and anything that is important to you.
03
Understand your options
We can help you understand the types of Support at Home services that may be relevant to your circumstances.
If you have already been assessed through My Aged Care, we can work with the information you provide to help identify providers that may be suitable.
If you have not yet been assessed, we can explain the next steps and where to obtain further information about the assessment process.
04
Find a suitable provider
Based on the information you provide, we identify an independent aged care provider within our network that we believe may be a good fit for your needs, preferences and circumstances.
We can then help facilitate an introduction to that provider.
05
Talk with the provider
The aged care provider will discuss your individual needs, approved services, goals, preferences and any applicable costs or contributions with you.
You can involve your family, carer or representative in these discussions if you wish.
The provider will explain what they can offer and answer your questions before you decide whether you would like to proceed.
06
Begin services
If you are comfortable proceeding, the provider will work with you to establish the appropriate arrangements for your care and services.
The provider will explain the relevant service agreement, services, costs and other arrangements before services commence.
There is no pressure to make a decision quickly.
Our role is to help you understand your options and facilitate an introduction. The decision about whether to proceed with a provider remains yours.
- Care that comes to you, so home stays home.
We are here to make the process easier to understand and help you take the next step towards finding support that may be right for you.
About us
Helping you find the right support at home
At SAH Consulting, we understand that choosing aged care can feel overwhelming.
There are different services, providers and funding arrangements to understand, and finding support that suits your individual circumstances is not always straightforward.
Our role is to make that process easier.
We work with independent aged care providers across Australia and help older people and their families explore suitable Support at Home options based on their needs, preferences and circumstances.
We listen first, explain the process clearly and, where appropriate, help facilitate an introduction to a provider that may be a good fit.
Your choices come first
Everyone’s circumstances are different.
The support that works for one person may not be right for another. That is why we take the time to understand what matters to you — including your care needs, daily routines, location, language, cultural preferences and personal goals.
Where possible, we use this information to help identify a provider that may be suitable for you.
Respect and dignity
You have the right to be treated with dignity and respect and to have a say in decisions about your care.
We believe finding support should be a process that listens to you, respects your choices and gives you the information you need to make an informed decision.
Independence
The right support can help you continue living safely and comfortably at home.
Our aim is to help you explore options that support your independence and allow you to remain connected to the people, routines and community that are important to you.
Trust and transparency
We believe the process should be clear and straightforward.
We explain our role, help you understand the next steps and facilitate introductions where we believe a provider may be suitable.
We do not make the decision for you. The choice of whether to proceed with a provider remains yours.
Connecting you with care across Australia
Through our network of independent aged care providers, we can help connect you with suitable Support at Home services across Australia.
From Clinical Care to Independence and Everyday Living, we help you take the next step towards finding support that may be right for you.
- Care that comes to you, so home stays home.
Trust, safety and rights
You stay in control
Choosing aged care is an important decision. You should feel informed, respected and comfortable with the choices you make.
Our role is to help you understand your options and facilitate an introduction to an independent aged care provider that may be suitable for your needs.
You remain in control of whether you proceed.
Privacy and consent
We respect your privacy and handle your personal information in accordance with applicable Australian privacy requirements.
We will only share information with an aged care provider where appropriate and with your consent, unless disclosure is otherwise permitted or required by law.
You should always understand why your information is being collected, how it will be used and who it may be shared with.
Choosing your provider
The aged care providers we introduce are independent organisations.
Before deciding to proceed, you should have the opportunity to ask questions, understand the services available to you, discuss applicable costs and contributions, and consider whether the provider is right for you.
You are not required to accept an introduction or proceed with a provider simply because we have connected you.
Safe and respectful care
Aged care providers are responsible for ensuring their workers meet applicable screening, suitability, training and other requirements before providing care.
If you have concerns about the conduct or suitability of a worker providing your care, you should raise the matter directly with your provider. You can also contact us if the concern relates to the introduction or support we have provided, and we can help you understand the appropriate next step.
Feedback and complaints
You have the right to raise concerns or make a complaint about the services you receive.
Complaints can generally be raised directly with your aged care provider. You should not be disadvantaged or treated unfairly because you have raised a concern.
If you need further assistance, you can seek independent advocacy or contact the Aged Care Quality and Safety Commission.
Independent advocacy
You do not have to navigate the aged care system alone.
The Older Persons Advocacy Network (OPAN) provides free, confidential and independent advocacy support for older people.
An advocate can help you understand your rights, express your views and have your voice heard when making decisions about aged care.
Your rights matter
You have the right to be treated with dignity and respect, to have your views and preferences considered, and to participate in decisions about your care.
We believe finding support should begin with listening to you.
- Care that comes to you, so home stays home.
Common questions
Support at Home, in plain language
Understanding aged care can be confusing. We are here to help make the process easier to understand and help you take the next step.
For official information about eligibility, assessments, funding and Support at Home, you can contact My Aged Care on 1800 200 422 or visit the official My Aged Care website.
What is Support at Home?
Support at Home is the Australian Government program that provides funding for eligible older people to receive support while living at home.
The program commenced on 1 November 2025, replacing the Home Care Packages Program and Short-Term Restorative Care Programme.
The types and amount of support available depend on your individual assessment, classification and circumstances.
Who may be eligible?
Support at Home is generally intended for older people who need assistance to remain living safely and independently at home.
Eligibility and the level of support available are determined through the My Aged Care assessment process.
If you are unsure whether you may be eligible, we can explain the general process and direct you to My Aged Care for an assessment or further information.
How do I get started?
You can contact us directly to discuss what you are looking for.
We will listen to your circumstances and help you understand the next steps. If you have already been assessed by My Aged Care, we can use the information you provide to help identify an independent aged care provider that may be suitable for you.
If you have not yet been assessed, we can explain where to start.
What will it cost?
The cost of aged care services can vary depending on your individual circumstances, assessment, approved services and current government arrangements.
Some services may involve a contribution or fee.
Before services begin, the aged care provider should explain the applicable costs and arrangements to you.
We recommend confirming current funding and contribution information with My Aged Care and the provider before making a decision.
What can SAH Consulting do — and what don't we do?
Our role is to help you understand your options and facilitate an introduction to an independent aged care provider that may be suitable for your needs.
We do not provide the aged care services ourselves.
The independent provider is responsible for assessing your service needs, confirming the services it can provide, discussing costs and establishing the arrangements for your care.
You remain free to decide whether you want to proceed with the provider we introduce.
Can my family be involved?
Yes.
You can involve a family member, carer, friend, representative or other person you trust in discussions about your aged care options, subject to appropriate consent and privacy requirements.
Having someone you trust involved can make it easier to understand your options and ask questions.
Do I have to use a provider you introduce?
No.
Any introduction we facilitate is intended to help you explore an option that may be suitable for you.
You remain in control of the decision and should only proceed with a provider when you are comfortable with the services, arrangements and costs.
Can you help me find a provider in my area?
Yes.
We coordinate with independent aged care providers across Australia and can help facilitate an introduction to a provider that we believe may be a good fit based on your needs, preferences and circumstances.
Availability can vary by location and provider.
Where can I get official information?
For the most current information about Support at Home, eligibility, assessments, funding and your rights, contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au.
Government rules, funding arrangements and service requirements can change, so official information should always be checked before making decisions about your care.
Care that comes to you, so home stays home.
Get in touch
Ready to talk about your situation?
You do not need to have everything figured out before contacting us.
Tell us a little about yourself, where you are located and the type of support you are looking for. We will listen, explain the next steps and help you understand your options.
Where appropriate, we can help facilitate an introduction to an independent aged care provider that may be suitable for your needs, preferences and circumstances.
- There is no pressure and no obligation to proceed.
Start the conversation
-
Request a callback
Tell us how we can contact you and a convenient time to speak.
- Contact Us
Our team can answer your questions and explain the next steps.
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Phone
485 938 742
- Emailinfo@sahconsulting.com.au
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Service area
Australia wide
We coordinate with independent aged care providers across Australia and can help facilitate introductions where a suitable provider is available in your area.
- Need urgent help?
SAH Consulting is not an emergency or medical service.
If you or someone else is experiencing a life-threatening emergency, call 000.
For official information about aged care, Support at Home, eligibility and assessments, contact My Aged Care on 1800 200 422.
We are here to help you take the next step
Finding support at home should be about what matters to you.
We will listen, explain the process clearly and help connect you with a provider that may be right for you.
- Care that comes to you, so home stays home.
© 2026 Care Home On Wheels · Padstow, NSW
Support at Home provider · Padstow NSW · 0422 644 619 · info@carehomeonwheels.com.au