We believe the best care supports you to live life on your own terms. We take a genuinely person-centred approach. This means we listen first, respect your choices, and build support around what matters most to you — your routines, preferences, language, culture and goals.
1
We respond promptly.
2
We listen to what support is needed — for yourself or someone you care about.
3
We explain the next steps clearly, including eligibility, funding or private options.
4
If you wish, we arrange a convenient time to talk in more detail.
You stay in control at every stage.
Information you may wish to prepare
You do not need everything ready before contacting us.
It can help to have:
Your suburb or postcode
A brief description of the help needed
Any existing My Aged Care letters or approval details
Preferred language or cultural considerations
Preferred time for us to call you back
Accessibility and interpreter options:
If you need an interpreter or have other accessibility requirements, please tell us.
We will do our best to support you.
Emergency disclaimer
In a life-threatening emergency, always call 000. Our number is for care coordination and non-emergency support.
Contact form
Please complete the fields below.
We only ask for information we need to respond to you.